by Richard Reynolds Translating the 14 principles of the Toyota Way into microfinance The Toyota way is a book by J Liker that describes the 14 management principles behind...
I have always found it amusing that the term GEMBA walk sounds like “Gemba,” which means frog in Sinhalese (the language of Sri Lanka). This coincidence sparked a bit...
While I have my MBA, I realized I did not have a clear/structured understanding of how to effectively implement both projects or process improvements. After talking to one of...
La cultura organizacional y el conocimiento de los modelos de excelencia operacional deben ayudar para que las empresas e instituciones mantengan un alto nivel de competitividad en los mercados...
At the beginning of my professional career, I dedicated many years to the application of specific principles and tools linked to Lean Six Sigma (Continuous Improvement). After a...
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So as we began to deploy Six Sigma, the idea of each staff developing some kind of Continuous Improvement project became part of the culture of this organization. Often...
by Master Black Belt, Carlos Ray Ruiz 3 Lessons Learned on how to implement Continuous Improvement in the midst of many other “important” things I need to do. A...
Principios básicos y fundamentales para aprender a escuchar y traducir la voz de tus clientes y desarrollar productos ganadores. Después de muchos años de experiencia en diferentes organizaciones y...
Lecciones Aprendidas ***Aplica para el desarrollo de productos, procesos o servicios Error de las organizaciones en relaciòn a la Voz del Cliente (VOC) Uno de los errores más comunes...